Verlagsgruppe Oetinger

Data Protection Notice

When you access of use websites of the Oetinger Publishing Group (website), you express your acceptance of our data protection provisions. You have the right to object to any use of your data. You may revoke your acceptance to our policy at any time with effect for the future. Should you require any further information regarding the use of your personal data by the Oetinger Publishing Group (Arche Literatur Verlag AG Zürich-Hamburg, Atrium Verlag AG, Cecilie Dressler GmbH, Verlag Heinrich Ellermann GmbH, Erika Klopp Verlag GmbH, Smalland GmbH, Verlag Friedrich Oetinger GmbH, VSG Verlags-Service Gesellschaft mbH, Verlag für Kindertheater Uwe Weitendorf GmbH, Ogglies Film Productions GmbH & Co. KG, Oetinger Media GmbH, Xenos Verlagsgesellschaft mbH – hereinafter referred to as “Oetinger”) and our business associates, such as Ohrenspitzen GmbH, please contact us.

1. Collection and Use of Your Personal Data by Oetinger

1.1 Oetinger regards it as a principal responsibility to protect the private sphere of its users/customers when processing personal data, and this is reflected in all our business processes. Oetinger undertakes to observe the relevant data protection regulations. This data protection notice applies to the entire website but not to external sites which are linked to our website.

1.2 As a general rule, Oetinger only learns of, collects and uses information that you yourself provide when you use our website to place an order. Such information is naturally treated as confidential. You are aware of this and agree to your personal data being collected, used and saved for the processing of your order. Personal data are details of the personal and private circumstances of the customer.

1.3 When you register for the newsletter, you agree to receive interesting offers by e-mail. With your consent, we use your e-mail address for our own promotional purposes until you cancel the newsletter. Your e-mail address will not be passed on to third parties and you can revoke your consent to our using your e-mail address for promotional purposes at any time for future effect.

1.4 Please also be advised that Oetinger only collects, processes and uses – even beyond execution of your order where necessary for accounting purposes – inventory, usage and accounts data in compliance with Sections 14, 15 of the German Teleservices Act (TMG) and Section 28 of Germany’s Federal Data Security Act (BDSG),

1.5 In order to be able to answer your questions, process your requests or for other customer liaison and support purposes, it is sometimes necessary for us to request personal particulars such as name, address, e-mail address and telephone number. Oetinger may use such data to respond to your enquiries or to contact you by post, e-mail or telephone in order to inform you about new products, services or offers. When you order a product, request a service or upload data onto this site, Oetinger may possibly have to ask you for additional information in order to be able to process your order or fulfil your request.  

Oetinger will not, however, unless legally required to do so, pass on such information to third parties without your consent except to the extent necessary in order to execute your orders, to process your enquiries or for other customer liaison and support purposes. You hereby grant Oetinger the right to exchange, for the above-mentioned purposes, with other companies affiliated with Oetinger all information you have provided.

1.6 Oetinger can, on its own initiative or at your request, complete, correct or delete incomplete, incorrect or outdated personal data which Oetinger has collected in connection with the operation of this website.

1.7 In accordance with legal requirements, Oetinger deletes personal data without delay at the instigation of the authorised person unless prevented from doing so by a compulsory legal obligation to preserve records.

1.8 Oetinger reserves the right to pass on compilations of statistical data on its customers, sales, access patterns, that is, inter-related site information, to third parties of good reputation. Such statistics and general data contain no information that would enable inferences to be made about individuals.

1.9 You hereby grant Oetinger the right, for the above-mentioned purposes, to exchange all information you have provided with other companies affiliated with Oetinger and, among others, Ohrenspitzen GmbH.

2. Protection of Your Data

We transmit your personal data via the Internet in encoded form using the SSL (secure sockets layer) method. Nevertheless, the provision of personal data, whether done personally, over the telephone or via the Internet, also poses a certain risk, and no technological system is entirely proof against manipulation or sabotage. Oetinger has endeavoured to take reasonable precautions to prevent unauthorised access to your personal data and unauthorised falsification of such data and to minimise the corresponding risks.

3. Use of Cookies

When you visit the website, your anonymity is preserved. Each time a user accesses the website or a file, access data about that process but containing no reference to individual users are saved on our server in a log file: Internet lot address/IP address, website from which the file was accessed, date, time, browser type and browser settings, operating system, the website you visited, the data volume transmitted, access status (file transmitted, file not found, etc). Statistics that help us to adapt our website to your needs are generated from these data.

In addition to the personal information provided by you, this website uses so-called “cookies”, in other words, text files that are saved on your computer. This is a technology with the aid of which certain user-specific settings and technical details can be collected by which you can be identified. This information shows when and how visitors use the website and enable Oetinger to make constant improvements to the site.

The use of Cookies offers you the advantage that when you complete different forms on the website, you do not have to enter your personal data every time. The use of cookies is usual and common practice on many websites. Cookies are saved on your computer and not on this website.

We only use cookies to read information on your hard drive that has been saved by a cookie on this website. If you do not wish to save cookies on your PC or would like to be notified of their being saved there, you can prevent the installation of cookies by making the appropriate setting in your browser software; we would point out, however, that if you do so, you may not be able to make full use all of the website functions.

4. Google Analytics

The website uses Google Analytics, a web-analysis service provided by Google Inc. (“Google”). Google Analytics uses cookies that make it possible to analyse your use of the website. The information generated by the cookie (including your IP address) about how you use our website will be transmitted to a Google server in the USA and stored there. Google will use that information to analyse your use of the website, to compile reports on website activities for the website operators and to provide further services connected with website and Internet use. Google will also transmit this information to third parties should it be legally required to do so or insofar as Google entrusts third parties with the processing of the data on its behalf. Google will under no circumstances link your IP address with other Google data. By using this website, you agree to Google’s processing of the data collected about you in the manner and for the purpose described above.

5. Third-Party Advertising, Links to Other Websites

5.1 The Oetinger website occasionally contains third-party advertising and interactive links to third-party websites for which Oetinger is not responsible. Specifically, Oetinger has absolutely no influence on the content and design of the linked, external pages or websites which you access via these pages. The respective website operators are solely responsible for the content and design of such websites and for their compliance with data protection regulations.

5.2 Such advertisers or companies occasionally use technologies which send advertisements that appear on the Oetinger website directly to your browser so that your IP address is automatically transmitted. The advertisers or companies in question sometimes also use the cookies described under item 3 as well as other technical means to measure the efficiency of their advertising or to optimise their content. Oetinger has neither access nor the means to check cookies or other technical means used in this manner. The present data protection notice does not therefore cover such third-party handling of data. That is why we recommend you contact the relevant website operator direct for information of its data protection policy.

6. Transmission of Personal Data to Third Parties, Credit Check

6.1 As a general rule and with the exception of item 1.9, we will not transmit to third parties the personal data with which you provide Oetinger when registering and also for the purpose of order processing. To the extent necessary for execution of your order, however, Oetinger may create written extracts, duplicate stored data as a precaution in case of loss, create temporary files or workspaces or transmit the necessary personal data to such third parties as are authorised to use them as described above.

6.2 Oetinger will pass your personal and/or account-related data to third parties only if required to do so by law or if necessary in order to impose on you the conditions of use [LINK] and/or other agreements and also to protect the rights of other orderers and/or relevant third parties. This particularly concerns the handling of payments through external service providers (eg, Saferpay) and data exchange with SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden, for credit verification purposes where a legitimate interest exists and in the event of non-contractual behaviour. SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden, saves and transmits the data for credit checks to its contractual partners. Your sensitive data will be treated in accordance with the legal provisions. The data will, however, only be provided if a legitimate interest in your data has been credibly represented. In the event of delayed payment, Oetinger will also, if necessary, instruct a debt collection agency or a solicitor to recover the outstanding payment. For this purpose, the necessary data will be passed on and used in accordance with all data protection guidelines. 

6.3 In all other cases, Oetinger will only with your prior, express consent pass on to third parties the personal data you have provided during registration and for the processing of your order.

7. Changes

Oetinger may at any time – and without notice – change the present data protection provisions or the content of the website or change or block access to the site. We therefore recommend that you read these provisions each time you visit our website to ensure that you are always aware of the purposes for which we process your data.

8. Questions Regarding Data Protection

Please do not hesitate to contact us any time if you would like us to alter, block or delete your personal data stored in our system. We will further be pleased to give you details at any time of the data we have in our database pertaining to you, their origin and recipient and also why the data has been saved. If you have any questions concerning data protection, please contact:

Mr Thorsten Jalas, E-mail: t.jalas@verlagsgruppe-oetinger.de

Version: 16 December 2008
Copyright Verlagsgruppe Oetinger 2008 – all rights reserved