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Data Protection Notice

When you access or use websites of the Oetinger Publishing Group (“the website”), you automatically accept the terms and conditions of our data protection notice regardless of whether or not you register. Data protection is a matter of trust and your trust is important to us. We respect your private and personal sphere. That is why the Oetinger Publishing Group observes the relevant statutory data protection regulations when processing your personal data. We would like to take this opportunity to explain how we collect and use data.

You have the right to refuse us the use of your data. You may revoke your acceptance of our data protection policy at any time with future effect. Should you require any further information regarding the use of your personal data by the Oetinger Publishing Group (Arche Literatur Verlag AG Zürich-Hamburg, Atrium Verlag AG, DRESSLER Verlag GmbH, Verlag Friedrich Oetinger GmbH, Verlagsgruppe Oetinger Service GmbH, Verlag für Kindertheater Weitendorf GmbH, Oetinger Media GmbH, Oetinger Kinderträume GmbH, Oetinger Taschenbuch GmbH – hereinafter referred to as “the Oetinger Publishing Group”) and our business associates, A. Steinsche Buchhandlung GmbH, please contact us (contact details under item 9).

1. Collection and Use of Your Personal Data, Consent

1.1 The Oetinger Publishing Group regards it as a principal responsibility to protect the private sphere of its users/customers when processing personal data, and this is reflected in all our business processes. The Oetinger Publishing Group undertakes to observe the relevant data protection regulations. This data protection notice applies to the entire website but not to external sites which are linked to our website.

1.2 As a general rule, the Oetinger Publishing Group only collects and uses data you yourself provide when you use our website to place an order. Such information is naturally treated as confidential. You are aware of this and consent to your personal data being collected, used and saved for the processing of your order. “Personal data” are details of the personal and private circumstances of the customer.

1.3 Consent/Email Newsletter

When you have registered for the newsletter, your email address is used for promotional purposes until you cancel the newsletter. You may also have given us the following explicit declaration of consent, of which we retain a record . Under the German Teleservices Act (TMG), we are legally bound to make the content of declarations of consent accessible at all times. Your email address will not be passed on to third parties outside the Oetinger Publishing Group, and you may revoke your consent to the use of your email address for promotional purposes at any time with future effect (contact details under item 9).

Consent to receive email advertising:

“I would like to receive regular emails from the Oetinger Publishing Group informing me about offers. My email address will not be passed on to other companies. I can revoke this declaration of consent to the use of my email address for promotional purposes at any time with future effect.”

1.4 Consent to receive postal newsletter

The Oetinger Publishing Group may contact you by post in order to inform you about products, services or offers as long as you do not revoke the declaration of consent below.

By accepting our General Terms and Conditions and Data Protection Policy as integral parts of the contract when you place an order with us, you irrevocably declare your consent to the use of your contact details for the purpose of informing you by post about new products, services and offers of the Oetinger Publishing Group and its business associates. Your contact details will not be passed on to third-party companies outside the Oetinger Publishing Group, and you may withdraw your consent to the use of your contact details for advertising purposes at any time with future effect (contact details under item 9).

1.5 Please also be advised that the Oetinger Publishing Group collects, processes and uses inventory, usage and accounts data – even beyond the execution of your order, where necessary for accounting purposes – only in compliance with the TMG and the German Federal Data Security Act (BDSG).

1.6 In order to be able to answer your questions, process your requests or for other customer liaison and support purposes, it is sometimes necessary for us to request personal particulars, such as name, address, email address and telephone number. The Oetinger Publishing Group may use such data to respond to your enquiries or to contact you by post, email or telephone. When you order a product, request a service or upload data onto this site, the Oetinger Publishing Group may possibly ask you for additional information so that it can process your order or fulfil your request. The Oetinger Publishing Group will not, however, unless legally required to do so, pass on such data to third parties without your consent except to the extent necessary to execute your orders, to process your enquiries or for other customer liaison or support purposes.

1.7 You hereby grant the Oetinger Publishing Group the right, for the above-mentioned purposes, to exchange with other companies affiliated with the Oetinger Publishing Group and its cooperation partners all the information you have provided.

1.8 The Oetinger Publishing Group may, on its own initiative or at your request, complete, correct or delete incomplete, incorrect or outdated personal data, which Oetinger has saved in connection with the operation of this website.

1.9 In accordance with legal requirements, the Oetinger Publishing Group deletes personal data without delay at the instigation of the authorised person unless prevented from doing so by a compelling legal obligation.


2. Protection of Your Data

The Oetinger Publishing Group has endeavoured to take all reasonable precautions to prevent unauthorised access to your personal data and the unauthorised use or falsification of such data and to minimise the corresponding risks. Nevertheless, risks are always inherent in the provision of personal data, whether this is done personally, over the telephone or via the Internet; and no technological system is entirely proof against manipulation or sabotage.

3. Use of Cookies

When you visit the website, your anonymity is preserved. Each time a user accesses the website or a file, access data, about that process but containing no reference to individual users, are saved on our server in a protocol file: Internet protocol address/IP address, the website from which the file was accessed, date, time, browser type, operation system, the website you visited, the data volume transmitted, access status (file transmitted, file not found, etc). Statistics that help us to adapt our website to your needs are generated from these data. 

In addition to the personal information provided by you, this website uses so-called “cookies”, in other words, text files, which are saved on your computer. This is a technology that collects certain user-specific settings and technical details by which you can be identified. The information gathered shows when and how visitors use the website and enable the Oetinger Publishing Group to make constant improvements to the site. The use of cookies offers you the advantage that when you complete different forms on the website, you do not have to enter your personal data every time. The use of cookies is usual and common practice on many websites. Cookies are saved on your computer and not on this website.
We only use cookies to read information on your hard drive that has been saved there by a cookie on this website. If you do not wish to save cookies on your PC or would like to be notified of their being saved there, you can alter your browser settings accordingly, browser permitting. We would point out, however, that if you do so, you may not be able to make full use all of the website functions.


4. Google Analytics

The Oetinger Publishing Group uses the latest version of Google Analytics for the website with the extension _gat._anonymizelp. Google Analytics, a web-analysis service provided by Google Incorporated, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as “Google”), which collects and saves data from which user profiles are created under a pseudonym. The user profiles make it possible to analyse how visitors use the website and how it can be improved and tailored to requirements. Cookies may be used for this purpose. These are small text files, which are saved locally on the website visitor’s computer so as to allow recognition of a visitor returning to the website. The information generated by these cookies, such as time, place and frequency of visits to the website, including the IP address, and how you use our website, will be transmitted to a Google server in the USA and stored there. In such a case, Google will shorten and thus anonymise the IP address within member states of the European Union or other parties to the European Economic Area Agreement. Google may also transmit such information to third parties should it be legally required to do so or insofar as Google entrusts third parties with the processing of the data on its behalf. However, Google asserts that it will under no circumstances link your IP address with other Google data.  You can prevent the installation of cookies by adjusting your browser settings: if you do so, you may not be able to make full use all of the website functions.
Without a separate and explicit declaration of consent, the pseudonymised user profiles will not be linked with the personal data of the pseudonym holder. You have the right and the option to withdraw your consent to all collection and saving of data for the purpose of web analysis at any time with future effect by installing the browser add-on which deactivates Google Analytics.
 (http://tools.google.com/dlpage/gaoptout?hl=de).

5. Use of Facebook Social Plugins

The Oetinger Publishing Group website uses social plugins ("plugins") of facebook.com social network, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). These plugins are identified by a Facebook logo or the additional information "Facebook Social Plugin". When visiting a website of our Internet portal which includes such a plugin, your browser will establish a direct connection to Facebook servers. Facebook directly transfers the plugin content to your browser, which integrates the latter into the site, enabling Facebook to receive information about your having accessed the respective page of our website. For this purpose, the Internet address of the visited site (your IP address included) is transferred to a USA-based Facebook server where the data are stored. In general, it is impossible for Facebook to identify you, above all because of the dynamic address, which is usually assigned to you by your access provider when surfing the web. According to information published by Facebook, the relevant data are neither further processed nor disclosed to third parties. After a period of three months, these data are anonymised in order to prevent linkage of the information to your identity. This does not apply, if you are logged in to Facebook when visiting our site because Facebook is then able to assign this access to your Facebook account. Should you interact with the plugins, activate the Like button, for example, or make a comment, your browser transfers the related information directly to Facebook, where it is stored. For full details of the purpose and scope of data collection, further processing and use by Facebook as well as your applicable rights and privacy setting options, please visit Facebook's Privacy Policy. If, as a Facebook member, you do not wish Facebook to collect data about your visiting the Oetinger Publishing Group website, you must log out of Facebook before accessing our website.

6. Third-Party Advertising, Links to Other Websites

6.1 The website of the Oetinger Publishing Group occasionally contains third-party advertising and interactive links to third-party websites for which Oetinger is not responsible. Specifically, the Oetinger Publishing Group has absolutely no influence on the content and design of the linked, external pages or websites, which you access via these pages. The respective website operators are solely responsible for the content and design of such websites and for their compliance with data protection regulations.

6.2 Such advertisers or companies occasionally use technologies which send advertisements that appear on the Oetinger Publishing Group website directly to your browser so that your IP address is automatically transmitted. The advertisers or companies in question sometimes also use the cookies described under item 3 as well as other technical means to measure the efficiency of their advertising or to optimise its content. This applies especially, but is not limited to the allocation of websites to certain interest categories within the context of their Internet use. No connection is made here between such information and your name, your address, telephone number and email address. The Oetinger Publishing Group has neither access nor the means to check cookies or other technical means used in this manner. The present data protection notice does not therefore cover such third-party handling of data. That is why we recommend you contact the relevant website operator direct for information of its data protection policy. You do have the option of deactivating the use of cookies by altering your browser settings (see item 3). You can also prevent the collection of interest-related data and their classification by deactivating the function on the website www.google.com/privacy_ads.html.


7. Transmission of Personal Data to Third Parties, Credit Check

7.1 As a general rule, and with the exception of item 1.7, the Oetinger Publishing Group will not transmit to third parties the personal data with which you provide the Oetinger Publishing Group when registering and also for the purpose of order processing. To the extent necessary for the execution of your order, however, the Oetinger Publishing Group may create written extracts, duplicate stored data as a precaution against loss, create temporary files or work areas or transmit the necessary personal data to such third parties as are authorised to use them, as described above.

7.2 The Oetinger Publishing Group will disclose your personal and/or account-related data to third parties only if required to do so by law or if necessary in order to enforce your observance of the General Terms and Conditions of Use and/or other agreements and also to protect the rights of other orderers and/or relevant third parties. This particularly concerns the handling of payments through external service providers (eg, Saferpay) and data exchange with SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden, for credit verification purposes, where a legitimate interest exists or in the event of non-contractual behaviour. SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden, saves and transmits credit check data to its contractual partners. Your sensitive data will be treated in accordance with the legal provisions. The data will, however, only be provided if a legitimate interest in your data has been credibly represented. In the event of delayed payment, the Oetinger Publishing Group will also, if necessary, instruct a debt collection agency or a solicitor to recover the outstanding payment. For this purpose, the necessary data will be passed on and used in accordance with all data protection guidelines.

7.3  In all other cases, the Oetinger Publishing Group will only pass on to third parties the personal data you have provided during registration and for the processing of your order with your prior, express consent.

8. Changes

The Oetinger Publishing Group may at any time – also without notice – change the present data protection notice or the content of the website, or change or block access to the site. We therefore recommend that you read this notice each time you visit our website to ensure that you are always aware of the purposes for which we process your data.

9. Questions Regarding Data Protection

Please do not hesitate to contact us any time if you would like us to alter, block or delete your profile and the personal data we have in our database pertaining to you, or if you wish to withdraw your consent to our use of your customer data or email address. We will also be pleased to provide you with you full details of the data we hold in our database pertaining to you, as well as their origin and recipient and also why the data has been saved.

If you have any questions concerning data protection, please contact:

Persönlich / Vertraulich
Frau Daniela Kirf-Busenbender
c/o intersoft consulting services AG
Beim Strohhause 17, 20097 Hamburg
E-Mail: dkirf-busenbender@intersoft-consulting.de

Last update: February 2016

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